Fostering equity in the era of AI
How companies and leaders can navigate biases in generative AI technology
Leadership, benefits, and technology risks top of mind for risk and HR professionals surveyed by Mercer and Marsh
3 Risk Priorities for Tech Companies
Today’s economic landscape is forcing many tech companies to reset their priorities. As they do so, they should focus on embedding strong risk management actions that help them remain competitive and allow them to focus on growth.
Cybersecurity is an Organization-wide Responsibility
While technical IT teams have a crucial role in the development and design of robust and secure corporate networks, responsibility for cybersecurity must expand to include senior executives across the entire organisation. That means embedding security protocols into every function — from procurement to finance to sales — to ensure there is a company-wide “playbook” for responding to breaches.
Confidence in cyber mitigations by managing digitization
While 76% of respondents feel their organization is addressing cybersecurity risk, only 44% report having effective policies, controls and support systems
America’s Best Management Consulting Firms 2023
Global Risks Report 2023
Tougher trade-offs risk eroding climate action, human development and future resilience.
How AI is changing the way we think about risk
The advantages of AI have become apparent, and no one can afford to be left behind in its uptake. Many institutions cite lack of confidence in governance as a barrier to their uptake of AI, and AI risk is gaining an increasing focus from governments, regulators and the media, despite no real consensus on what AI or AI risk is.
Cybersecurity is an organization-wide responsibility
Although digital technologies have made society, government, and business more efficient and innovative, they have also made our personal data increasingly vulnerable to theft and attack.
COP15: Is "Nature" the new "Climate"?
The scale of nature loss has reached unprecedented levels — and nature-related risks are material to businesses. In response, global commitments to tackle environmental degradation are increasing. With the COP15 biodiversity conference currently underway, Swenja Surminski, Managing Director of Climate and Sustainability at Marsh McLennan Advantage, chats with experts across the fields of climate, finance and risk about why the global effort to halt biodiversity loss is so important for business
The Nature and Insurance Nexus
As nature-related risks evolve and accelerate, it is critical that we transform the relationship between companies, societies, and the natural world
Increase Confidence in Cyber Mitigations
HR needs a seat at the table to manage cybersecurity risks associated with accelerated deployment of digital solutions
Health Equity is a Business and Moral Imperative
The message from state and federal regulators is clear: Addressing health equity is no longer a choice for insurers, it is a part of doing business with Medicare and Medicaid
Your organization may be an attractive cyberattack target
Discusses how leaders can practice operational resilience as cybersecurity threats in healthcare become more prevalent
The Cybersecurity readiness podcast
Discusses the coverage, assessment of cyber risks, state of the market, re-insurance mechanisms, and how to approach cyber insurance-related decisions.
How Resilient Is Your Business to Nature Loss?
The consequences of environmental degradation on businesses are wide-ranging
Embracing Nature
This report outlines the importance of the nature agenda and the different risks that companies face. In light of a tightening regulatory agenda, and opportunities presented by the emerging TNFD guidelines, the report identifies ways forward on risk assessment, governance, strategy and investment.
Advocating for senior living: ASHA and Argentum
Tara Clayton welcomes Argentum President and CEO, James Balda and ASHA President and CEO, Dave Schless, to the show to discuss industry advocacy, workforce issues, and how the government can make long-term care financially accessible for more Americans.
Marsh McLennan Flood Risk Index
The Marsh McLennan Flood Risk Index showcases the firm’s unparalleled expertise in flood risk assessment and management. The index provides an overview of flood risk and its potential implications on human and economic systems across countries, and supports the commercial priorities linked to the climate resilience and protection gap megathemes.
Three Areas Where AI Will Boost Your Competitive Advantage
Companies can utilize AI to sharpen predictions, boost efficiencies, and optimize the real-time pricing or stock control of their products
Litigious Issues for Contractors in the Post-COVID Era
As the construction industry looks to improve its ESG performance, it is paramount to rethink cost structures and identify emerging drivers of litigation
How Are Global Companies Delivering Sustainable Change?
Thursday, January 27, 2022, 10 AM to 10:45 AM EST
Why Businesses and Government Must Fight Cyber Threats
Explains four ways in which businesses and governments can join forces in the battle for cybersecurity.
Turning Health Risk Into Value
As the coronavirus pandemic continues to disrupt day-to-day life globally, its impact on mental health endures, creating risk not just for individuals but also for the organizations that employ them.
Board Roles Are Expanding to Include a ‘People Risk’ Agenda
As COVID-19 and its variants continue to disrupt society, business and commerce, boards have expanded the scope of their risk oversight to include a broader, “people risks” agenda. Directors responded swiftly to the pandemic, supporting management teams as they faced new challenges to the health and well-being of their workforces.
Marsh McLennan Healthcare Labor Market Analysis Tool
This is an interactive map that shows the projected surplus or deficits of 80 different healthcare roles in the United States over the next 3, 5, and 10 years (2024, 2026, 2031), at the MSA and county level.
Vital Signs: Workforce Challenges for Senior Care
The COVID-19 pandemic has revealed and amplified the challenges faced by health and care systems around the world—perhaps nowhere more than in the senior care sector. The pandemic has strained providers’ finances and capacity, and increased insurance costs and liability risks.
Cyber Risk: The Emerging Cyber Threat to Industrial Control
Original analysis of potential cyber attack pathways to an industrial target
A Holistic Approach to Managing Healthcare Workforce Complex
Strategy, people, and risk leaders need to work together to manage healthcare workforce complexities
Preparing for Frontier Risks in the New Economy
Recognizing that attention and resources are focused on managing immediate crises, this chapter spotlights a unique kind of risk alongside the predicted and the almost-impossible-to-predict: “frontier risks” – risks that emerge at a frontier as technologies surface or human and societal forces shift. These risks are characterized by their unknown likelihood, unknown impacts or both.
Fourth 'R' of Literacy
Most governments' cybersecurity strategies overlook the importance of continued education.
Cyber Threats Large and Small
From supply chains to health and fitness apps, our vulnerability to bad actors continues to grow.
Resetting the Future of Work Agenda
Gain critical insights and lessons learned as we navigate the COVID-19 pandemic. Reinvent your future-of-work preparedness plan to make it more relevant and inclusive to ensure your organization is ready for the new shape of work.
After Reading, Writing, and Arithmetic, the Fourth 'R' of
Most governments' cybersecurity strategies overlook the importance of continued education.
Cyber Threats Large and Small Will Metastasize in 2021
From supply chains to health and fitness apps, our vulnerability to bad actors continues to grow.
Pay cuts for relocation remain uncertain among high tech
This week several Mercer colleagues and I hosted our first ever virtual Mercer | Comptryx conference. Like many organizations this year, we converted our global conferences into virtual ones. While there were many downsides to a virtual conference, it did allow us to have larger audiences and seamless live surveying. And with the acceleration towards an increasingly geographically distributed workforce, what better way than to get "real-time" results on one of the hottest topics: will employers cut pay for workers that move out of Silicon Valley?
Recovering and Rebounding From COVID-19
Retailers face an existential challenge: balancing a conservative approach to cost while supporting growth to survive the present COVID-19 crisis and beyond.
Childcare Support: The New Essential Benefit for Families
Like a hurricane making landfall, the childcare crisis caused by school disruptions has reached the US and it is only a matter of time before it arrives in your neighborhood
MMC Cyber Handbook 2021
Cyberattacks are among the most severe and likely risks facing business leaders in advanced economies, according to the latest Global Risk Report, published by the World Economic Forum with support from Marsh & McLennan.
Digital Deception: Is Your Business Ready for “Deepfakes”?
Supported by advances in artificial intelligence, deepfakes have proliferated across the internet as the technology becomes less expensive and more accessible.
Prepare to Protect Your Customers’ Voices
Digital assistants are always listening, creating a significant security risk as the threat of voice-based cybercrime grows.
In A Downturn, Include Your Employees in Cost-Cutting Decisions
Almost every business is reorganizing its operations in response to the economic slowdown caused by the Covid-19 pandemic. Often, companies take a top-down approach to resizing based on a limited set of data such as earnings forecasts and competitive benchmarking. But following this playbook usually results in “wrong sizing” and demoralized employees. Instead, leaders should redesign their operations based on data provided by their most valuable sources of proprietary insights — their employees. Democratizing the collection of data and recommendations allows leadership teams to gain a much clearer picture of activities and initiatives underway within their organization. It also offers a more detailed lens through which they can evaluate which activities are the most valuable to achieving strategic objectives and which ones can be automated or managed in a shared services environment — or ceased. When leaders take this bottom-up approach, we have found they not only cut costs significantly but also realize their goals more rapidly because managers and employees are motivated to help. Changes are then also more likely to stick
Focus on the Future
For the Retailer, there was no simple answer to the question — “What steps do I take on coronavirus to ensure the well-being of my people and keep the business operating?“ — Yet, retailers had to formulate a response.
It Is in Investors’ Best Interest To Support the Low-Carbon Transition. Here’s Why.
Managing climate-related risks should be considered part of investors' fiduciary duty
Why HR is a Key Stakeholder in Cyber Risk Management
The human resources (HR) function has become integral to organizational cyber risk management in recent years.
COVID-19 is accelerating the value of human capital
Companies that responded to the recent unprecedented bull market by strengthening their balance sheets, investing in innovation and, notably, taking care of their employees are proving to be much more resilient in the ongoing crisis.
Cybersecurity for a Remote Workforce
To take on the new cybersecurity challenges of this virtual working environment, organizations must understand the changes in their cybersecurity risk profile and revamp their strategies, training, and exercises to address these changes Organizations have rapidly shifted to semi-remote working arrangements and thus they must be equally speedy in mitigating the cyber risks created by the expanded attack surfaces” that have accompanied the “work anywhere” operating models. To take on the new cybersecurity challenges of this virtual working environment, organizations must understand the changes in their cybersecurity risk profile and revamp their strategies, training, and exercises to address these changes. Otherwise, the current better-than-expected outcome of the rapid shift to “work from home” may not succeed in the longer term.
HR’s Increasingly Important Role in Cyber Risk Management
The human resources (HR) function has become integral to organizational cyber risk management in recent years.
GDPR Turns Two as Privacy Regulatory Momentum Grows Globally
When introduced in 2018, the GDPR was a ground-breaking data privacy law. It has since catalyzed aggressive data privacy regulation in other jurisdictions.
Talent Strategies for a Changing Financial Services Sector
The fundamentals of traditional industries, such as financial services and insurance, continue to be impacted by factors including disruptive technology, globalization, and the changing workforce demographics. To master these forces of change and to remain competitive, companies must not only implement new ways of thinking in order to attract, develop and retain talent, but also align their talent strategies with these challenges.
Cyber risk grows as criminals exploit coronavirus crisis
The coronavirus crisis is shuttering schools, businesses, and entire communities in an effort to slow the spread of the pandemic
How can we set up America's insurance system for a future pandemic
Explains the importance of a strong pandemic insurance system
Pandemic Preparedness and Response
Recent outbreaks of viruses such as the novel coronavirus (2019-nCoV) in China, the Zika virus, avian influenza A (H7N9), the novel coronavirus Middle East Respiratory Syndrome (MERS-CoV), and Ebola (Zaire strain) in West Africa bring to light an emerging threat that organizations globally should be prepared to address.
The Psychology of Leading in Uncertain Times
Responding To COVID-19: Six Things Retailers Should Do To Keep Calm And Carry On
As the number of cases of the Coronavirus (COVID-19) increases, the focus of companies must be on limiting the direct impact on employees and customers whilst supporting efforts to limit the spread of the virus. The healthcare sector, airlines, travel firms, and retailers are at the coalface of the immediate impact and face a huge challenge over the coming weeks to respond effectively to the emerging crisis.
What The Coronavirus Means For Working Together Remotely
Don’t let distance compromise good teamwork
The Seven Most Pressing Challenges Facing Cybersecurity
What are the obstacles to mitigating cyber risk?
Why Is Cybersecurity So Hard—and Getting Harder? What Can Be Done?
In the last few years, major cyber events affecting millions of people across the globe have made international headlines. Private and public institutions now view cyber as a top risk-agenda item, one that adds significant uncertainty to national economies and corporate business models. For individuals, the proliferation of passwords, security-patch updates, and interdependency between devices make hacks of personal data more and more likely.
Five Opportunities for Cybersecurity change
Eight Reasons the Healthcare Industry needs to Step up its security game now
Welltok and Oliver Wyman recently hosted a webinar to demystify data security, with a focus on why we all need to play a role in protecting health data. Here are some of the most salient points from David MacLeod, CIO/CISO at Welltok, and Paul Mee, Partner and Cyber Platform Lead at Oliver Wyman. If a number of the points are alarming - that’s the point! This is a critically important and sensitive topic that is too often overlooked or misunderstood.
Fighting for the Future of the Supermarket Industry
The online and brick-and-mortar worlds are each seeking to find the right balance between the two to satisfy a consumer palate that is more diverse and demanding than ever. Surviving and thriving means delivering the right combination of value, convenience, choice and a compelling experience that creates and sustains repeat customers. A successful supermarket CEO will need to effectively and holistically solve for a multitude of risk, strategy, and people challenges.
How Chief Human Resources Officers Can Be Your C-Suite’s Innovation Drivers
The Healthcare Industry Needs To Step Up Its Security Game Now
Welltok and Oliver Wyman recently hosted a webinar to demystify data security, with a focus on why we all need to play a role in protecting health data.
People, Not Technology will Drive the Success of China’s Greater Bay Area
Traveling to the city of Shenzhen in China can feel like passing through a portal to the future. Mobile-activated QR codes have replaced credit cards. Facial recognition technology instantly issues jaywalking tickets to WeChat accounts. Factories employ engineers not only to make goods, but also to augment human capabilities. Computerization, automation and AI innovation that attracts people to burgeoning megacities is, simultaneously, commoditizing human capital.
Will AB5 Revolutionize Employment in California and Beyond?
Employers should take steps to review the classification of independent contractors in California
If Consumers Want Ethical Products, Blockchain May Be Their Best Bet
Perspectives on Manufacturing Industries Vol. 13
Perspectives on the latest trends in the manufacturing Industries
If Consumers Want Ethical Products, Blockchain May Be Their Best Bet
Expert perspective on the practical application of blockchain in creating a transparent supply chain and in combating issues like human trafficking, workers' rights and conflict-free electronics
One-Year Anniversary of the GDPR
The impact of enactment of the GDPR to business, global regulatory landscape and technological developments
Digitising Risk: Don’t Give The Robots Free-Rein Just Yet
Featured In Global Risk Regulator
How Can Leaders Guide Talent Through Tech Disruption?
Mercer experts draw on both their experience within the industry and their research and strategic observations with HR leaders, to present the key disruptors of the tech industry
Trusting the Mind of a Machine
Various terms such as Artificial Intelligence (AI) “explainability,” “transparency” and “interpretability” have been used by different groups and organizations to articulate this challenge. However, the fundamental issue boils down to our ability to trust the output produced by the machine: to make a significant decision that impacts others based on a piece of output, we must sufficiently trust the output, and to sufficiently trust the output, we must: 1. Know that the output is accurate, and 2. Sufficiently understand how and why the output was produced
A Seven Step Guide to Handling Robotic Processes
Even with highly experienced and competent people doing the work, there are excessive rates of failure, and letting people work from experience and knowledge creates unwanted random variation that too often produces wrong outcomes.
MMC Autonomous Vehicle Testimony
Testimony to congress regarding the Impact of Autonomous Vehicles on the Future of Insurance
Make Digital Literacy A Strategic Workforce Priority
Companies must turn their attention to digital literacy to prepare for today’s new challenges
How Can Leaders Guide Talent Through Tech Disruption?
Understanding how cities function and prosper –what motivates people to move, stay and leave
Transforming Human Capital for a Digital World in the Automotive Industry
Executive Summary
Disruption in FS&I
The fundamentals of traditional industries, such as financial services and insurance, continue to be impacted by factors including disruptive technology, globalization, and the changing workforce demographics. To master these forces of change and to remain competitive, companies must not only implement new ways of thinking in order to attract, develop and retain talent, but also align their talent strategies with these challenges.
How Utilities Are Using Blockchain To Modernize The Grid
In New York state, neighbors are testing their ability to sell solar energy to one another using blockchain technology.
Flight Risk in M&A
With so many moving pieces in any merger or acquisition, retaining key talent is an important factor in the deal’s overall value. Minimizing the flight risk of key employees is likely a top priority. Enhancing retention plans helps an organization achieve the maximum potential of deals.
Marsh & McLennan Companies Recognized As The Number One Military Friendly Employer By G.I. Jobs Magazine
Insurance Industry Leaders Launch Micro Insurance Consortium
Marsh & McLennan Agency Acquires The Benefit Planning Group
Mercer To Acquire Jeitosa Group International
Marsh & McLennan Companies Names Eddie Dunn Director, Military And Veterans Affairs
Marsh & McLennan Companies Names Edward L. Dandridge Chief Communications Officer
Laura Emslie
Laura Emslie is the Director of Human Resources at Sunnyside Unified School District in Tucson, Arizona.
Sam Espinosa
National Practice Leader, Government Human Services Consulting, Mercer
Ilya Bonic
President of Mercer's Career business and Head of Mercer Strategy, Mercer
Michael Moses
Principal, Mercer Consulting, Mercer
Patrick Hyland, Ph.D.
Director of Research and Development, Mercer | Sirota
Ross Baker
Senior Partner, North America Insurance Vertical Leader & Global Client Manager, Mercer
Putting People First in the Automotive Industry
Sander Domaszewicz
National Practice Leader for Consumerism, Mercer
Disaster Resource Center
Find insights, guidance and tools to help your organization navigate increasing climate-related risks and support your workforce in times of crisis
Lessons Learned: California Health during COVID-19
Listen in as experts discuss the key takeaways from California's pandemic response and whether a balancing act exists between public health and the economy.
Environmental
Marsh McLennan at Davos
World Economic Forum’s Annual Meeting 2024 convenes leaders from government, civil society and businesses like Marsh McLennan to address the state of the world.
Ukraine Recovery
Enabling resilience through our global expertise
ESG
The big picture
Marsh McLennan at COP
COP29 takes place November 11-22 in Baku, Azerbaijan. Marsh McLennan's delegation will help business leaders address climate-related challenges.
A closer look
Digital Opportunities & Risk During COVID Times
The pandemic has forced a rapid change in daily life. Tune in as experts across the enterprise discuss the evolution across the digital landscape.
Episode 1 | How to Think About the Nursing Shortage
One of COVID’s worst effects has been how it overwhelms medical systems
Marsh McLennan at Davos 2023
Turn risk into resilience
